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18/09/09 - Boxall Brown & Jones Supports 'Naming and Shaming'

Boxall Brown & Jones, a member of the Ombudsman Scheme for Estate Agents, has given full support to the naming and shaming of rogue Estate Agents.

Consumer watchdog Which? says it would back the identification of estate agent and letting firms that have had complaints upheld against them by the Ombudsman.
 
Public affairs officer Mark McLaren was speaking after the Finance Ombudsman named and shamed, for the first time, banks with bad track records.
 
McLaren said: “In principle, we would support greater publication of details from the Property Ombudsman, just as we would from any Ombudsman. Naming and shaming of some kind of data is in line with making sure that Ombudsman schemes are effective.
 
“If the Property Ombudsman were to propose this, we would very much support it, and would want to see it do it. In fact, the Property Ombudsman has got a lot better about the data it publishes, but the next stage would be naming and shaming.
 
“This should be the direction of travel for all of the Ombudsman schemes. The reason we would like to see greater publication is that it is good for consumers, but also for the industry. It acts as a deterrent to the few bad apples.”
 
Boxall Brown & Jones work hard to maintain the very highest standards in the service we provide.  The company is regulated by the Royal Institution of Chartered Surveyors, The National Association of Estate Agents and members of the Ombudsman Scheme.  We passionately believe in doing the job properly!

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